Dupe Away (Mac) - FAQs
After Dupe Away finishes scanning my library, what do the icons highlighted in green indicate?
It means that duplicates, missing files, or abandoned tracks were found during the scan. You can hover your cursor over any highlighted icon to find out more information such as how many Dupe Away found. Then, just click on one to proceed to the final step for each one.
What do the 4 icons represent in each corner of the Dupe Away 3 window?
- Music Note - Duplicate tracks in your iTunes Library.
- Exclamation Point (!) - Tracks with "missing files" are ones listed in iTunes that can't be played because the media file needed for playback is missing from your iTunes directory and/or computer. These are essentially dead tracks.
- Stack of Paper with Music Note - Duplicate tracks in your iTunes Playlists.
- Dotted Line Music Note - "Abandoned tracks" are music files in the Music directory on your computer that aren't in your iTunes Library. These may be songs you never knew you had or duplicates that are just needlessly taking up space on your computer.
I can't get Dupe Away to accept my registration code. What should i do?
Try quitting the application, reopen it and try entering your registration key once again using copy/paste to avoid any mistypes. Please note that Dupe Away 2 keys are different from Dupe Away 3 keys, so if you've bought Dupe Away 2, please contact support to see if you qualify for a Dupe Away 3 key.